Job Location: IL Naperville
Duration: 6 Months
Job Description:
- We are looking for a highly experienced Senior Site Reliability Engineer (SRE) / Application Reliability Engineer with AWS knowledge .
- Over 10+ years of expertise in incident management, system reliability, and enterprise application support.
- The role focuses on ensuring high availability, operational stability, and continuous improvement of critical financial and ERP systems in a 24×7 environment.
- The ideal candidate will have strong hands-on experience in monitoring, troubleshooting, root cause analysis, and supporting cloud-based and on-prem enterprise platforms.
Key Responsibilities:
- Reliability Engineering & Operations
- Ensure high availability and reliability of enterprise applications in a 24×7 production environment.
- Monitor applications, batch jobs, and workflows to maintain operational continuity.
- Incident, Problem & Change Management
- Lead and manage major incidents (P1/P2) and drive resolution to minimize business impact.
- Perform root cause analysis (RCA) and implement preventive measures.
- Ensure adherence to SLA/SLO and ITIL-based incident, problem, and change management processes.
- Monitoring & Observability
- Design and maintain monitoring dashboards.
- Implement proactive alerting and improve system observability.
- Troubleshooting & Support
- Diagnose and resolve application and data-related issues using SQL queries and log analysis.
- Provide backend validation and technical support across distributed environments.
- Release & Deployment Support
- Support release deployments, change validation, and post-deployment activities.
- Participate in disaster recovery testing and release readiness validation.
- Collaboration & Documentation
- Collaborate with infrastructure, DBA, and development teams to resolve technical issues.
- Create and maintain operational documentation, runbooks, and knowledge base articles.
Required Skills & Qualifications:
- Site Reliability Engineering (SRE) and Application Support
- Incident & Problem Management
- Root Cause Analysis (RCA)
- SLA / SLO Compliance
- Batch Monitoring & Scheduling
- ITIL Framework
Technical Skills
- CI/CD Tools: GitHub
- Cloud Platforms: AWS (EC2, S3, VPC)
- Databases: Oracle, SQL Server
- Languages: SQL, SQR, Basic Java
- Ticketing Tools: ServiceNow, Jira
- Operating Systems: UNIX, Linux, Windows
Experience:
- 10+ years of experience in Application Support / Reliability Engineering roles.
- Strong experience in BFSI or enterprise application environments.
- Proven track record in managing production support operations and high-severity incidents.
Experience Required:
- Need min of 10 years of IT Experience
