Job Category: Hybrid
Job Type: 3 days - WFO Full Time
Job Location: Austin TX
Duration: 6 Months
Role Descriptions:
Partner with the Problem Management Lead to convert reactive incident data into proactive, systemic improvements across the organization. This role owns the analytical foundation-validating, categorizing, and identifying patterns across incident and PIR data-to ensure prevention initiatives are driven with speed, accuracy, and impact.
Job Responsibilities:
- Strong analytical mindset with experience in incident/problem management environments
- Reporting & Narrative Development: Proficient in Tableau dashboard creation.
- Corrective Action Management
- Cross-Functional Coordination
- Hands-on experience with tools such as Radar, HCL, Confluence, Slack, and Webex
- Proficiency in data analysis, reporting, and visualization tools
- Ability to work with large datasets and identify meaningful patterns
- Excellent communication and stakeholder management skills
- Strong ownership and execution capability
- Validate, cleanse, and categorize incidents and Post-Incident Reports (PIRs) into existing problem sets
- Identify gaps in categorization and surface misclassified records
- Propose improvements to taxonomy and data structuring
- Ensure data integrity to enable reliable trend analysis and decision-making
- Maintain real-time awareness of incident activity and emerging risks
- Identify recurring themes, tooling gaps, and process bottlenecks
- Build and maintain a backlog of preventive improvement opportunities
- Execute small-to-medium initiatives end-to-end in collaboration with the Problem Management Lead
